APPLYING CUSTOMER FEEDBACK TO GROUP BUYING DEALS

摘要

A system and method for ensuring the quality of a group buying experience includes: receiving a request to sell a product; negotiating a service level agreement with the business; receiving customer feedback on the group buying experience: computing a customer satisfaction score for the group buying experience representing a degree of customer satisfaction; mapping the computed customer satisfaction score to terms in the service level agreement; and providing an instruction related to the customer satisfaction score.