PROCESSING METHOD AND DEVICE FOR WAITING OVERTIME OF QUEUE REQUEST

摘要

The present invention discloses a processing method and device for timeout of a queuing request. The method comprises the steps of: after a first queuing request in a waiting queue is timeout, setting the first queuing request to be in a queuing-paused state, and prompting a timeout (S302); obtaining a second queuing request (S304); determining that a call requested, by the second queuing request, to be accessed is the same as a call requested, by the first queuing request, to be accessed (S306); and inserting the second queuing request into the waiting queue (S308). Through the present invention, the original queuing position advantage of a user can be effectively maintained, and the user experience and the system performance can be improved.