METHOD TO SUPPORT AN ADVANCED HOME SERVICES COORDINATION PLATFORM

摘要

A method coordinating home services is provided, including receiving a request for home services from a customer over a network and forwarding the request from the customer to a home services coordinator over the network. A reputation system assists the home services coordinator to select a service provider based on customer needs, preferences, and a reputation of the service provider. Information sufficient to permit the service provider to select a home delivery provider that can satisfy customer needs is provided to the selected service provider over the network. The selected home delivery provider is provided with access to customer data and with access to a customer physical system over the network, to provide the service. Feedback is requested from the customer after the service has been delivered, and is used in the reputation system to update the customer preferences and the reputation of the service provider.