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METHOD AND APPARATUS FOR REAL TIME SALES OPTIMIZATION BASED ON AUDIO INTERACTIONS ANALYSIS
METHOD AND APPARATUS FOR REAL TIME SALES OPTIMIZATION BASED ON AUDIO INTERACTIONS ANALYSIS
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机译:基于音频交互分析的实时销售优化方法及装置
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摘要
The subject matter discloses a computerized method for sales optimization comprising: receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion.
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