VOICE RECOGNITION AUTOMATIC RESPONSE SYSTEM FOR PROVIDING VARIABLE SCENARIO ACCORDING TO CUSTOMER-SPECIFIC SERVICE UTILIZATION PATTERNS, AND METHOD THEREOF

摘要

The present invention relates to a kind of speech recognition automated systems, and more specifically, it is related to speech recognition automated systems and methods, it can provide operating mode, such as time and duty cycle used are had by it of high availability service of client, scene guidance voice service according to usage mode, such as usage experience reorganization and client-to-client. Effect of the invention be induction sounding correspond to which client of the service want to receive by changeably provide service sounding induction guidance example according to the service using experience and service using adapting to client and operating mode such as working time and duty cycle. ;The 2014 of copyright KIPO submissions;[Reference numerals] (100) ivr server; (110) CTI system server; (120) scheme server; (160) Wired and wireless the Internet network; (201) scheme DB; (202) customer information DB; (210) Private Automatic Branch Exchange (PABX)