CALL CENTER SYSTEM, PERSONAL IDENTIFICATION MANAGEMENT DEVICE, PERSONAL IDENTIFICATION MANAGEMENT METHOD, AND PERSONAL IDENTIFICATION MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To allow unrighteousness involving an operator to be reduced.;SOLUTION: A personal identification management device is communicatively connected with a plurality of terminals operated by operators enrolled in a call center and has the operators confirm a plurality of personal identification items during communication with a customer. The personal identification management device includes: first confirmation screen transmission means for transmitting to a first terminal a first personal identification screen 600 including part of personal identification items 601 of the customers, information 602 giving instruction to confirm the personal identification items, and a request execution button 603 for executing a request for confirmation of remaining personal identification items; call transfer means for transferring a call from the customer to a second terminal if information about which the request execution button has been depressed is received; and second confirmation screen transmission means for transmitting to the second terminal a second personal identification screen including at least part of the remaining personal identification items and information giving instruction to confirm the remaining personal identification items.;COPYRIGHT: (C)2015,JPO&INPIT