Systems, apparatus, methods, and computer program products are provided for managing the productivity and performance of a business' offsite service providers. Productivity is measured multi-dimensionally taking into account the unique business metrics that result in increased productivity. In addition, the framework herein provided can dynamically be adjusted over time at allow for different business metrics to be considered and/or assign a pre-determined level of importance to a business metric (i.e., proper weighting), resulting in a final productivity score that allows for comparison amongst service providers.
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