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STANDARDIZATION OF PROCESS FOR RESOLVING INSTITUTION CALLS BASED ONTHE CUSTOMER REQUEST
STANDARDIZATION OF PROCESS FOR RESOLVING INSTITUTION CALLS BASED ONTHE CUSTOMER REQUEST
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机译:基于客户要求的解决机构调用过程的标准化
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摘要
Systems, apparatus, methods, and computer program products are provided for standardizing call resolution of financial institution calls. A call advisor tool is described that insures that a consistent and efficient call resolution is provided each time a customer calls occurs. The call advisor tool provides for a simplistic approach to determining call resolution, such that the financial institution representatives can easily navigate and provide inputs to the tool to render a call resolution. The straightforward approach of the call advisor tool minimizes the inputs required of the financial institution representative to complete the call resolution process, resulting in decreases in call time.
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