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DETERMINING ONE OR MORE SKILLS REQUIRED TO ADDRESS THE PROBLEM SYMPTOMS OF A PROBLEM REPORT FILES
DETERMINING ONE OR MORE SKILLS REQUIRED TO ADDRESS THE PROBLEM SYMPTOMS OF A PROBLEM REPORT FILES
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机译:确定解决一个问题报告文件的问题征兆所需的一个或多个技能
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摘要
An approach for evaluating at least one problem report based on keyword parameters of the at least one problem report is provided. According to at least one aspect, the approach comprises determining problem symptoms of at least one problem report based on keywords of the problem symptoms. The approach further comprises comparing the keywords of the problem symptoms with skills of a symptom skills table in a computer data structure so as to rank a match of available skills to address the at least one problem report, wherein a rank is determined by closeness of match between the skills of the symptom skills table and the keywords of the problem symptoms to address the at least one problem report. The approach further comprises generating work assignments based on the ranked match of available skills.
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