Method and system for managing one or more processes in a business center

摘要

The present invention provides a system and a method for managing a customer contact center. The system includes a one click sign-in module, a client-host, and a control module. The one click sign-in module enables one-click authentication of an agent for logging in to a plurality of applications during a data transaction. The client-host displays the plurality of applications to the agent on a single screen to enable access to critical information related to the data transaction from the plurality of applications. Further, the control module records the critical information of the data transaction for data analysis to manage one or more processes related to the data transaction.