Single-Family Housing: Current Information Systems Do Not Fully Support theBusiness Processes at HUD's Homeownership Centers

摘要

The Department of Housing and Urban Developments (HUD) Federal HousingAdministration (FHA) relies on more than 20 different information systems as it annually insures billions of dollars in home mortgage loans made by private lenders. In 1997, HUD issued its 2020 Management Reform Plan, which provided for downsizing and reforming the Department, including its single-family mortgage insurance program. As part of its 2020 reforms, HUD consolidated the single-family programs field activities from 81 field offices to 4 new regional homeownership centers. The objectives of the report are to: (1) describe the information systems used by the homeownership centers, (2) analyze the effectiveness of these systems in supporting the centers current operations, and (3) assess the Department of Housing and Urban Developments (HUD) plans for the information systems used by the centers.