Impact of quality management systems in the performance of educational centers: educational policies and management processes

摘要

In this paper, the findings of an I + D + i research are presented. In this study, an analysis was conducted to assess 14 educational centers where in one of two distinct quality systems had been implemented: the EFQM (European Foundation Quality Management) and el Proyecto de Calidad Integrado (PCI)—the Integrated Quality Project—promoted by the Horrêum Foundation (Álvarez and Santos, 2003; Villa and Marauri, 2004).