SYSTEM AND METHOD OF ENABLING THIRD PARTY ENTITLEMENTS FOR ENTERPRISE PARTNERS BASED ON CUSTOMER PRINTING BEHAVIORS

摘要

A customer workstation with a device discovery tool is connected to a network. The device discovery tool obtains identifying information about document-processing devices connected to the network. The system includes an application server having an account management system operating an entitlement system. A network interface connects the application server with the customer workstation, which stores the identifying information about the document-processing devices. Another network interface connects the application server with a fulfillment provider server external to the entitlement system. The application server determines whether a particular document-processing device needs replacement consumables and provides a recommended order to the customer workstation, identifying each replacement consumable related to an entitlement. The application server coordinates order fulfillment with the fulfillment provider server, based on a unique order identifier. Upon installation of the replacement consumable, the workstation automatically notifies the account management system, which updates the customer account according to the entitlement.