Method for Documenting a Customer's Journey Using an Online Survey Platform

摘要

A method for documenting a customer's journey using an online survey platform has an administrator account and a plurality of user profiles, each of which are managed by a remote server and are also associated with corresponding PC devices. The method begins by receiving a project creation request from the administrator account. The project creation request initiates the survey creation process. Next, a survey template is created to function as the framework around which the survey is structured. The survey template is then formatted to contain the appropriate questions that gauge user experience while moving through the phases of a task. The formatted survey template is sent multiple user profiles. The user associated to those profiles then respond to the survey. Finally, the responses are analyzed and the results of the analysis is presented to the administrator account.