首页>
外国专利>
Increasing the accuracy of service quality management metrics
Increasing the accuracy of service quality management metrics
展开▼
机译:提高服务质量管理指标的准确性
展开▼
页面导航
摘要
著录项
相似文献
摘要
According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
展开▼