Integration Customer Relationship Management platform system using Voice Of Customer type voice big data of various call center

摘要

The present invention relates to a CRM platform system using VOC type voice big data of various call centers. The system comprises: a resource collecting unit (11) configured to transfer resource data to a database platform unit (12); a first relational database management system (RDBMS) (12a) configured to form a database by an RDBMS wherein the database is to store the resource data; an extraction transformation load (ETL) (12b) configured to control a parser (12c) program; and a file system (12d). Therefore, the system can detect and prevent loss elements which can occur in various business.