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Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction

机译：通过呼叫中心电子邮件将客户的声音整合到用于客户流预测的决策支持系统中

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Kristof Coussement; Dirk Van Den Poel;
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年度 2008
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1. Integrating the voice of customers through call center emails into a decision support system for churn prediction [J] . Kristof Coussement, Dirk Van den Poel Information & Management . 2008,第3期

机译：通过呼叫中心电子邮件将客户的声音整合到决策支持系统中，以预测客户流失
2. On customer contact centers with a call-back option: Customer decisions, routing rules, and system design [J] . Mor Armony, Constantinos Maglaras Operations Research . 2005,第1期

机译：在具有回叫选项的客户联系中心上：客户决策，路由规则和系统设计
3. On customer contact Centers with a call-back option: Customer decisions, routing rules, and system design [J] . Armony M, Maglaras C Operations Research: The Journal of the Operations Research Society of America . 2004,第2期

机译：在具有回叫选项的客户联系中心上：客户决策，路由规则和系统设计
4. Modeling Uncertainty in Decision Support Systems for Customer Call Center [C] . Alexander Holland Computational Intelligence, Theory and Applications; Advances in Soft Computing . 2005

机译：客户呼叫中心决策支持系统中的不确定性建模
5. Predicting Credit Union Customer Churn Behavior Using Decision Trees, Logistic Regression, and Random Forest Models [D] . Barr, Frederick. 2020

机译：使用决策树，逻辑回归和随机林模型预测信用联盟客户流失行为
6. A Clinical Decision Support System for Integrating Tuberculosis and HIV Care in Kenya: A Human-Centered Design Approach [O] . Caricia Catalani, Eric Green, Philip Owiti, -1

机译：肯尼亚结合结核病和艾滋病毒治疗的临床决策支持系统：以人为本的设计方法
7. On customer contact centers with a call-back option: Customer decisions, routing rules, and system design [O] . Mor Armony, Constantinos Maglaras 2002

机译：在具有回叫选项的客户联系中心上：客户决策，路由规则和系统设计
8. Strategies and Decision Support Systems for Integrating Variable Energy Resources in Control Centers for Reliable Grid Operations. [R] . Jones, L. E. 2012

机译：控制中心可变能源资源整合可靠电网运行的战略和决策支持系统。

Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction

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