TERMINAL FOR PROVIDING SERVICE BASED ON CUSTOMER RELATIONSHIP MANAGEMENT AND SYSTEM INCLUDING SAME

摘要

The present invention relates to a telephone apparatus identified by a unique received telephone number. The telephone apparatus comprises a call processing part for detecting and responding to a telephone call corresponding to a transmitted telephone number; and a telephone number processing part for extracting the transmitted telephone number and transmitting a called telephone number. So, a receiving terminal can receive a telephone call through an exchange network, to perform communication for obtaining customer information with a customer management server without directly linking the customer management server and the exchange network.;COPYRIGHT KIPO 2017