APPARATUS AND METHOD FOR SUPPORTING TASK OF CUSTOMER OF MOBILE BANKING AND MOBILE TERMINAL FOR USE BY CUSTOMER OF MOBILE BANKING

摘要

A mobile banking business support device for a standby customer includes an employee terminal for processing a counter of a financial institution; And a mobile terminal configured to be able to communicate with the employee terminal, the mobile terminal receiving input of a customer's input related to the window service of the financial institution. Wherein the mobile terminal is operative to switch between a plurality of states including a first state in which data communication associated with the employee terminal and a counterpart job of the financial institution is performed and a second state different from the first state, In order to support the customer's business while in the second state, by performing the operations such as image playback, sound reproduction, network address access, and / or reception of customer input, minimizing the waiting time of the customer,;