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AUTOMATING CUSTOMER SERVICE IN AN INTERNET OF EVERYTHING ENVIRONMENT
AUTOMATING CUSTOMER SERVICE IN AN INTERNET OF EVERYTHING ENVIRONMENT
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机译:在所有环境的互联网中自动执行客户服务
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摘要
Systems and methods are disclosed for automating customer service for a monitored device (MD). A method for an Internet of Everything management device to automate customer service for a monitored device comprises collecting sensor data from a plurality of sensors, wherein the plurality of sensors comprises a first sensor that is not included in the MD, determining whether the MD is exhibiting abnormal behavior based on an analysis of the collected sensor data, and transmitting a report to a customer service entity associated with the MD in response to a determination that the MD is exhibiting abnormal behavior.
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