PERSONALITY ASSESSMENT BASED MATCHING OF SERVICE PERSONNEL

摘要

Embodiments include methods, systems, and computer program products for scheduling service personnel. Aspects include obtaining observational data for a plurality of service individuals. Aspects also include developing a personality profile for each of the plurality of service individuals based on the observational data. Aspects include receiving a service request from a customer. Then, aspects include obtaining attribute data about the customer to determine one or more inferred personality traits of the customer and analyzing the one or more personality traits of the customer and the personality profile of each of the plurality of service individuals to determine a personality matching score for each of the plurality of service individuals.