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DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
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机译:动态切换通讯以进行文本交互
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摘要
Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
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