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SERVICE PERSONNEL DISTRIBUTION METHOD, DEVICE, EQUIPMENT AND COMPUTER READABLE STORAGE MEDIUM

机译:服务人员分配方法,设备,设备和计算机可读存储介质

摘要

The present application discloses a service personnel distribution method, device, equipment and a computer readable storage medium. The method comprises the steps of: when a blacklist data obtaining instruction is detected, obtaining service data of service personnel according to the obtaining instruction; if the service data meets a preset blacklist rule, marking an identification code corresponding to the service data meeting the blacklist rule as a blacklist identification code, wherein each service personnel corresponds to an identification code; and releasing the association relationship between the blacklist identification code and a client address code, and redistributing the identification code of the service personnel for the client address code. The application implements, by obtaining service personnel service data fed back by the client, releasing the relationship between the service personnel identification code and the client address code when the service data satisfies the blacklist rule, and thus the service personnel are no longer allowed to serve the client, so as to detect the service quality of the service personnel in the process of client serving and improve client satisfaction.
机译:本申请公开了一种服务人员分配方法,装置,设备和计算机可读存储介质。该方法包括以下步骤:当检测到黑名单数据获取指令时,根据获取指令获取服务人员的服务数据;如果服务数据满足预设的黑名单规则,则将符合黑名单规则的服务数据对应的标识码标记为黑名单标识码,其中每个服务人员对应一个标识码;释放黑名单标识码与客户地址码之间的关联关系,并为客户地址码重新分配服务人员的标识码。应用通过获取客户端反馈的服务人员服务数据来实现,当服务数据满足黑名单规则时,释放服务人员识别码与客户地址代码之间的关系,从而不再允许服务人员服务客户,从而在客户服务过程中及时发现服务人员的服务质量,提高客户满意度。

著录项

  • 公开/公告号WO2018201866A1

    专利类型

  • 公开/公告日2018-11-08

    原文格式PDF

  • 申请/专利权人 PING AN TECHNOLOGY (SHENZHEN) CO. LTD.;

    申请/专利号WO2018CN82612

  • 发明设计人 DING ZHIYONG;

    申请日2018-04-11

  • 分类号G06Q10/06;G06Q50/30;

  • 国家 WO

  • 入库时间 2022-08-21 12:42:02

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