CALLING SYSTEM FOR CONDUCTING CUSTOMER SERVICE BASED ON BLUETHOOTH

摘要

The present invention relates to a calling system, capable of providing a rapid service to a customer by delivering the call or demand of the customer to a plurality of servers. The calling system includes: at least one call bell located in match with a specific space; an AP (Access Point) for receiving a BLE (Bluetooth Low Energy) signal transmitted from the at least one call bell; an operating server that receives a call signal from the AP and identifies a call bell that requests a call from among at least one call bell based on the call signal; and at least one employee device for displaying call information based on a call signal transmitted from the operating server. When an acceptance input signal is received for the call signal transmitted from the operating server to the employee device, the employee device sends a matching signal to the operating server, and the operating server sends a matching acknowledgment signal to the at least one employee device in response to the received matching signal. Then, the operating server completes the calling process by receiving tagging information between the employee device that transmits the matching signal and the call bell that requests the call.