The present invention discloses a method and a data driven apparatus for predicting a user question. The method includes: collecting user behavior data and pre-processing the user behavior data when a question raised by a user is received; intercepting candidate behavior data that is contributive to the question raised by the user from the pre-processed user behavior data; and screening the candidate behavior data by means of a set target behavior data set, screening out candidate behavior data that is contained in the target behavior data set from the candidate behavior data, inputting the screened candidate behavior data into a trained classifier model, and predicting a category to which the question raised by the user belongs. The apparatus of the present invention includes a pre-processing module, an interception module and a prediction module. The method and the apparatus of the present invention can enhance the prediction effect significantly.
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