Contextual web session and IVR integration

摘要

A method and apparatus provide assistance for an application. An assistance manager that identifies user input requesting assistance with a location within the page of the application displayed on a display system for a client device. The assistance manager identifies session information for the application by the computer system in response to identifying the user input requesting assistance. The assistance manager generates synchronized menu options within the application for an interactive voice response system based on the session information identified for the application. The assistance manager presents the synchronized menu options to the user within the interactive voice response system to provide the assistance.