ONLINE POINT-OF-COMPLAINT SYSTEM WITH REPORTING AND RESOLUTION METHODS IN REAL TIME

摘要

An online point-of-complaint system with reporting and resolution methods in real time is disclosed. The system comprises an online software platform allowing a user to file a complaint through a mobile device or computer that notifies another participating user of said complaint using evidence. The software includes a means to allow said users to interact and facilitate a resolution and provides a rating score for each user that can be made public online as an ‘experience score’ for the individual providing feedback and a ‘resolution score’ for the other party. The software also provides an advertisement module to send targeted advertisements to the first party. The advertisement module sends the targeted advertisements either at the point of registering a complaint or thereafter to the first party. The advertisements may be sent at the time of registration of complaints or thereafter. An object of the invention is to provide a means of enhancing conflict resolution.