SYSTEMS AND METHODS FOR IMPLEMENTING INTELLIGENT CHAT COMMUNICATION WITHIN AN EMAIL ENVIRONMENT

摘要

An online system and an online method that enables intelligent chat messaging within an email environment based on email communication data includes collecting by an email integration server email communication data relating to an inbound email communication; extracting by one or more processing circuits chat data features from the email communication data; providing the extracted chat data features, as input, into a chat messaging circuit; using the extracted chat data features to generate by the chat messaging circuit chat communication parameters that define one or more configurations for a chat communication relating to the inbound email communication; and implementing the chat communication within the email environment based on the generated chat communication parameters.