Systems and methods for expediting repairs of utility equipment using electronic dialogs with people

摘要

In accordance with one embodiment of the invention, a utility management system locates and addresses potentially damaged utility equipment. A region manager determines a geographic region potentially affected by an environmental event and identifies a person in the geographic area. A utility communication device engages in an electronic dialog with the person, which include a location of a communication device used by the person. The message parser also parses the electronic dialog to determine equipment information, including type and condition, about utility equipment within a vicinity of the geolocation of the person. An inventory database provides the identity of potentially damaged utility equipment, including information relating to geolocation. The equipment manager generates a repair list that includes at least some of the identified potentially damaged utility equipment and determines repair equipment to repair the potentially damaged utility equipment on the repair list.