AN APPRATUS AND A METHOD FOR PROCESSING CONVERSATION OF CHATTER ROBOT

摘要

Provided is a conversation processing apparatus connected to one or more user terminals via a network, for providing a question to the user terminal and processing an answering voice transmitted from the user terminal. The conversation processing apparatus comprises: a question/answer generating unit for generating a question to be transmitted to the user terminal; a user answer analyzing unit for discriminating whether an answer of a user transmitted from the user terminal is an answer to the question or a question to the conversation processing apparatus and determining whether the answer of the user is identical to an answer of an existing user; a new answer/response generation unit for determining whether the user′s answer can be classified into a new answer based on a knowledge base; and a user answer response unit for generating a question or an answer to be transmitted to the user terminal based on a result of the determination by the user answer analyzing unit and a result of the determination by the new answer/response generation unit and providing the result to the question/answer generation unit. Through the conversation processing apparatus, it is possible to discriminate whether the user′s answer to the question of the chatbot is the answer to the question or the question of the chatbot, thereby inducing a natural conversation with the user while showing a proper question and response to an answer.