HUMAN-ARTIFICIAL INTELLIGENCE COLLABORATION CALL CENTER SYSTEM AND SERVICE METHOD THEREOF

摘要

The present invention relates to a human-artificial intelligence (AI) collaboration call center system, and to a method thereof. More particularly, the present invention relates to a human-AI collaboration call center system capable of providing a high quality consultation to customers by the cooperation of human counselors and AI counselors, and to a method thereof.;COPYRIGHT KIPO 2019