HYBRID CHAT PROVIDING METHOD USING PREDEFINED CONVERSATION FLOW AND HYBRID CHAT SERVICE SERVER

摘要

Provided are a hybrid chat providing method and a hybrid chat service server using a predefined chat flow. The hybrid chat providing method is a computer-implemented method, the method comprising: providing a plurality of conversation modes including a human mode and a bot mode, and a conversation mode selected by an operator among the plurality of conversation modes. And a chat mode, wherein the human mode is a mode in which the operator manually chats with a chat counterpart, and the bot mode is one in which a bot is one of a plurality of predefined conversation flows. Is a mode for automatically chatting with the chat counterpart on behalf of the operator according to the selected conversation flow, wherein the plurality of conversation flows are performed by the bot according to each scenario and the performance of the tasks. The order is defined.