A REDIRECTION BRIDGE DEVICE AND SYSTEM, A COMMUNICATION SYSTEM COMPRISING A REDIRECTION BRIDGE DEVICE OR SYSTEM, A METHOD OF REDIRECTION BRIDGING, USE OF A USER INTERFACE AND A SOFTWARE PRODUCT

摘要

A redirection bridge device, RBD (10, 20), arranged in co-operation with:- at least one APP (30), arranged located on a user device (1100) associated with a user (1000), and; at least one contact option (2100) arranged in association with at least one Enterprise (2000), the redirection bridge device, RBD (10, 20), comprising :- an API interface (300) comprising an API input (301), arranged capable of receiving a request (300A) from the at least one APP (30), for the purposes of requesting metadata, a metadata store (310), for storing metadata specific to the at least one Enterprise (2000), and arranged to provide metadata to the API interface (300) in response to the request (300A), and, a Communications Manager (320), arranged in co-operation with the API interface (300) and the at least one contact option (2100), for facilitating contact between the user device (1100) and the at least one contact option (2100). A redirection bridge system, a method of redirection bridging and a method of use of a user interface and software product for implementation of the redirection bridging method.