Dialogue monitoring and communication system using artificial intelligence-based analysis

摘要

PROBLEM TO BE SOLVED: To provide a system for providing dialogue monitoring and communication for improving a customer's journey and the entire experience. In a communication system, an analysis system in an analysis layer includes a data access interface, a processor and an output interface. .. The data access interface receives data related to customer-driven events from the data source. The processor identifies the category type and stage associated with the customer-driven event. The processor also uses artificial intelligence-based techniques to calculate metrics and generate recommendations based on the calculated metrics. Recommendations improve the customer's journey and experience when acting on it. The output interface sends at least one of customer-driven events, category types, stages, metrics and recommendations to the user device in the dashboard. .. [Selection diagram] Fig. 5