DIALOGUE MONITORING AND COMMUNICATIONS SYSTEM USING ARTIFICIAL INTELLIGENCE (AI) BASED ANALYTICS

摘要

A system for providing dialogue monitoring and communications is disclosed. The system may comprise a data access interface, a processor, and an output interface. The data access interface may receive data associated with a customer-initiated event from a data source. The processor may identify a category type and a stage associated with the customer-initiated event. The processor may also calculate a metric using an artificial intelligence (AI) based technique. The processor may also generate a recommendation based on the calculated metric, wherein the recommendation, which when acted upon, improves a customer journey and experience. The output interface may transmit, to a user device, at least one of the customer-initiated event, the category type, the stage, the metric, and the recommendation in a dashboard.