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MACHINE LEARNING FROM TONE ANALYSIS IN ONLINE CUSTOMER SERVICE
MACHINE LEARNING FROM TONE ANALYSIS IN ONLINE CUSTOMER SERVICE
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机译:在线客户服务中的音调分析中的机器学习
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摘要
One embodiment provides a method that includes receiving adjusted labeled data based on emotional tone factors. Words are analyzed using a tone latent Dirichlet allocation (T-LDA) model that models tone intensity using the emotional tone factors and integrating the adjusted labeled data. Representative words are provided for each emotional tone factor based on using the T-LDA model. The representative words are obtained using the T-LDA model based on determining posterior probabilities and adjusting the posterior probabilities based on an auxiliary topic.
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