processing and analysis of natural language in a computer system of conversational programming assistant

摘要

the present invention relates to a software agent, which is used to assist in the provision of a service, receives communications from a set of users who are trying to use the software agent. communications include communications that are interacting with the software agent and communications that are not interacting with the software agent. the software agent performs natural language processing in all communications to identify items such as user sentiment, user concerns or other items in the content of messages, and also to identify actions taken by users to obtain a measure of customer satisfaction user with the software agent. one or more action signals are then generated based on user satisfaction identified with the software agent.