ONLINE CUSTOMER SERVICE SYSTEM, USER END, SERVER, CUSTOMER SERVICE END AND METHOD

摘要

Provided are an online customer service system, a user end, a server, a customer service end and a method, wherein same relate to the field of data processing technology. The system comprises: a user end, a server and multiple customer service ends of a merchant. The server is used for: acquiring multiple pieces of session information corresponding to the user end, and when the customer service ends corresponding to the multiple pieces of session information are different, determining a target customer service end from the different customer service ends, wherein each piece of the session information corresponds to one user end and one customer service end. The technical solution of the present application avoids multiple customer services of the same merchant receiving a user of the same user end and improves the subsequent communication experience of the user and reduces the waste of resources on the customer service side.