The present invention relates to a hospital customer management and medical service delivery system. More specifically, the present intention relates to the system which easily delivers medical records to a desired hospital among affiliated hospitals, if a medical service requester agrees, by having a medical record module and a medical alert module, provides customized services such as health checkup guidance and recommended medical guidance to medical service requesters based on the medical record module, and attracts medical service requesters by answering inquires of the requesters by sending a chat question about the inquiry to the medical service requester terminal even on a missed call from the hospital by having a telephone connection module and a telephone answering module.;COPYRIGHT KIPO 2020
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