System For Analyzing And Extracting Inssue Word from Public Service Board And Method For Analyzing And Extracting Inssue Word from Public Service Board And Method

摘要

The present invention relates to a civil issue issue analysis extraction system and a civil issue issue analysis extraction method. The civil issue issue analysis extraction system of the present invention includes a natural language processing unit and a natural language processing unit that extracts the characteristics of a word by receiving words from a collection unit and a collection unit that collects words of a civil complaint written within a set period in a complaint board where a plurality of complaints are posted The frequency extraction unit extracting the frequency of occurrence of the word extracted from the processing unit and extracting the increase rate of the extracted frequency is compared with the reference rate of increase, and when the rate of increase exceeds the reference rate of increase, the word is weighted to issue words Includes the issuer setting section to be set. In addition, the method of extracting analysis of complaint issues is (A) step of collecting words of complaints written within the set period from the complaint board where a plurality of complaints are written, (B) step of extracting the characteristics and information of words from words, and setting period (C) step of extracting the frequency of occurrence of the words collected in the step, (D) step of extracting the rate of increase in the frequency of occurrence within the set period and comparing the rate of increase with the standard rate of increase, and when the rate of increase is greater than or equal to the standard rate of increase, the word It includes (E) to be set.