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Bundling, consumer retention and entry: evidence from fixed broadband market

机译:捆绑,消费者保留和进入:来自固定宽带市场的证据

摘要

This paper answers two empirical questions. First, we analyze how fixed-mobile (quadruple-play) bundling impacts retention of consumers in fixed broadband market. Second, we assess how bundling by the incumbent operator impacts the market share and number of entrants who provide broadband services using incumbent's infrastructure. To address these questions we use a complete database of about 9.5 million subscribers to incumbent fixed broadband operator in a European country between March 2014 and February 2015. This data is combined with information on the market share and number of entrants in about 36,000 municipalities in this country. We find that consumers who bundle fixed and mobile services from the same provider are less likely to churn. Without quadruple-play bundling the annual retention of fixed broadband consumers would increase from 8.4% to 9.2%. Next, we find that the share of consumers having quadruple-play bundles with the incumbent has a negative impact on the market share and number of entrants. In the absence of quadruple- play bundling, the market share of entrants would be higher by about 6.8 percentage points. Quadruple-play bundling has also negative impact on the number of LLU entrants, which is bigger in the case of small LLU operators who cannot provide bundled offers themselves. This suggests that firms which cannot sell fixed-mobile bundles are disadvantaged in competition.
机译:本文回答了两个经验问题。首先,我们分析固定移动(四网融合)捆绑如何影响固定宽带市场中的消费者保留率。其次,我们评估在位运营商的捆绑业务如何影响市场份额以及使用在位运营商的基础设施提供宽带服务的进入者的数量。为了解决这些问题,我们使用了一个完整的数据库,该数据库包含2014年3月至2015年2月之间欧洲国家现有固定宽带运营商的约950万订户。此数据与该市场中约36,000个城市的市场份额和参与者数量信息结合在一起国家。我们发现捆绑来自同一提供商的固定和移动服务的消费者流失的可能性较小。如果没有四重播放捆绑,固定宽带消费者的年保留率将从8.4%增加到9.2%。接下来,我们发现与在位用户具有四重游戏捆绑的消费者份额会对市场份额和进入者数量产生负面影响。在没有四重奏捆绑的情况下,新进入者的市场份额将提高约6.8个百分点。四重播放捆绑对LLU参与者的数量也有负面影响,在小型LLU运营商无法自己提供捆绑商品的情况下,这种影响更大。这表明不能出售固定移动捆绑包的公司在竞争中处于不利地位。

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