Post-Sale Customer Support Methodology in the TQM System

摘要

In this paper a survey of the activities in the post-sale period of the product is made and based on the analysis of the results, a methodology that managers could use to design and implement the system of total quality management has been created. The implementation of this methodology is carried out in a simplified way and in less time, without having to study and deepen new knowledge for internal standardization, statistical process control, cost analysis and optimization of business processes.The methodology proposed in this paper brings together all the activities in the spiral of quality in a company that deals with post-sales support.