Social Security Administration: Technical and Performance Challenges ThreatenProgress of Modernization

摘要

The report responds to your request concerning the Social ScurityAdministration's (SSA) ongoing efforts to implement its Intelligent Workstation/Local Area Network (IWS/LAN) project. IWS/LAN is expected to play a major role in this modernization effort by providing SSA with the basic automation infrastructure to achieve increased processing capabilities that will be essential to its major service delivery and process redesign initiatives. Because of the cost and resources that SSA plans to invest in acquiring IWS/LAN and the project's potential impact on public service, you requested that we provide information on this initiative. Specifically, you asked us to (1) determine the status of SSA's implementation of IWS/LAN, (2) assess whether SSA and state DDS operations have been disrupted by the installations of IWS/LAN equipment, and (3) assess SSA's practices for managing its investment in IWS/LAN.