Determinants of Health Care Satisfaction in Ohio's Medicaid Managed Care Program: Analysis of the 2000 Consumer Satisfaction Survey Final rept

摘要

This report investigates how the ratings of health plans, doctors, and overall health care are affected by individual characteristics and personal experiences with plans and providers in a Medicaid Managed Care population. We used responses to the 2000 Ohio Medicaid Managed Care Consumer Satisfaction survey, which is based on the Consumer Assessment of Health Plans(CAHPS) survey, for the analyses. Only beneficiaries who had personal doctors and who had visited a doctor's office or clinic in the past six months were included in the analyses, and we conducted separate analyses for adults and children. We grouped the ratings as 'High' (10), 'Medium' (7-9) and 'Low' (0-6) and used them as dependent variables. The independent variables were demographic characteristics, whether or not the plan exited the Medicaid managed care market, and four personal experience indicator variables: experiences with (1) Getting Needed Care (Access), (2) Getting Care Quickly (Timeliness), (3) Communicating with Doctors (Communication), and (4) Courteousness of Office Staff (Courtesy).