Crisis Intervention for Emergency Medical Technicians and Nurses

摘要

This project was concerned with training Emergency Medical System workers to be more effective in psychological crisis situations. The program covered a 32-hour period and was divided into two distinct phases. The first 16 hours focused on concepts of normal-abnormal behavior, the theory of crisis development and resolution, the stages of crisis intervention, and specific skills of intervention. During the second 16 hours of instruction, EMTs and nurses began the use of the skills learned in Phase I and the intervention process in their on-the-job, real-life situations. Results from communication skills assessment and from assessment of attitudes regarding various subjects indicated that the communications skills training produced changes in three behaviors; reflection of content, reflection of feelings, and confrontation. Communication skills assessment for untrained trainees revealed no clinically significant changes between assessments. The training program produced change from external to a more internal locus of control on the Rotter I-E Scale and the Locus of Control in Interpersonal Relationships Inventory.