Identifying and Addressing User Needs: A Preliminary Report on the Command and Control Requirements for CJTF Staff

摘要

As part of the Navy's Decision Centered Design (DCD) program, preliminary Cognitive Task Analyses (CTA) were performed on Joint Operations Center (JOC) personnel serving aboard command and control ships under the command of a Joint Task Force Commander (CJTF). The initial focus of these efforts was on the Battle Watch Captain (BWC). Members of the DCD project team conducted interviews and observed exercises and actual underway operations onboard USS Coronado (AGF 11) and USS Mount Whitney (LCC 20) as part of the CTA effort. As data from these exercises and interviews were compiled, experienced cognitive task analysts examined the data to determine decision requirements, information flow patterns, training and organizational requirements, and common operational problems. The initial observations, analyses, and interviews quickly revealed that the CJTF, Battle Watch Captain, and the supporting personnel are not well served by current JOC information systems and workspaces. Independently, C2F and C3F are continuing to experiment with JOC layouts, displays, organizations, and decision support systems as they evolve toward an adequate configuration. Clearly, help for CJTF is urgently needed. Expected products from the DCD program include improved information management and display systems, and recommendations for changes to JOC policies and procedures.