Evaluating the Effectiveness of Maintenance Training by Using Currently Available Maintenance Data

摘要

Costs of training military personnel in maintenance skills comprise a significant portion of total military training costs. The effectiveness of maintenance training is currently measured only by student achievement as schools, and correlations between school achievement and on-the-job performance have not been established. The military services currently employ extensive systems for day-to-day management of maintenance operations. If the data generated and reported through these systems could be used to estimate the performance of either maintenance organizations or the individuals assigned to them, they might also provide information needed to determine the effectiveness of alternative methods of training maintenance personnel. Five maintenance management systems were investigated. Three of these appear to offer no prospect of assessing maintenance performance, due primarily to the way maintenance organizations are structured. The remaining two systems may provide a restricted capability for assessing performance with some modest changes to the data reported through the systems. The effect of the suggested data-reporting changes would be to identify maintenance actions that are not suitable for assessing performance, but the question remains of whether the remaining sample of maintenance actions would adequately represent the job requirements of different skill areas.