Effects of Training on Raters' Accuracy and Cognitive Categories

摘要

This research investigated the effects of two forms of rater accuracy training on rating accuracy and raters' cognitive categories for appraising performance. Seventy-one hospital nurses completed measures designed to assess the cognitive categories they used to judge others. They also rated the performance of a nurse presented on videotape. Raters then received one of two training programs and again viewed the videotape, rated the performance of the videotaped ratee, and completed the measures assessions cognitive categories. Both training programs improved rating accuracy and the match between the raters' cognitive categories and the dimensions used to assess performance. Training based on personalized feedback of raters' categories tended to yield more accurate ratings and led to greater changes in raters' cognitive categories.