Keeping parking rage at bay - John Crawley offers parking managers tips on how to handle difficult customers

摘要

There's something about the parking that seems to provoke a range of human trigger points for aggression. And those working in the parking business seem to get more than their share of difficult customers. People become aggressive when they feel that their own needs are not being met, or are being thwarted. They will often lash out at the instrument of their frustration rather than accept some responsibility for what they may have done to contribute to their own frustration. Some also react angrily when they feel their territorial rights are threatened or when their lack of foresight and planning causes them to break rules. They also tend to get angry when they come across someone who has a job to do and will not let them get away with even minor rule breaking.