PROBLEM SOLVERS WHO WORK AT PACE

摘要

Based in the heart of the UK's automotive and components industry, Midland Deburr and Finish is in the business of surface finishing, providing a range of surface treatment processes at its Dudley service centre. Inevitably in such a specialised business operating in a fast-moving business environment, the pressure to perform can be immense. Consignments are processed and returned within a one-to-two-day turnaround. That in itself is a big logistical challenge, especially as consignments can be mixed or often presented as new problems. Managing director Chris Arrowsmith describes its role as "taking away customers' problems." In such a pressure cooker environment, Arrowsmith also knows that he cannot afford to be let down by his suppliers; as logistics is such a key part of his operation, having a fork lift truck supplier as a trusted business partner is essential.